Help and support

Stuck? We can help.

Check the common questions first. If your answer is not there, send us a message with the form at the bottom of this page.

Common questions

Click a question to open it.

How do I get the game?

The City is on Steam (Early Access). Steam installs it and keeps it up to date: there is nothing to unzip. Where to get it.

The old test build that used to be downloaded from this website is no longer updated. If you still have it, your saved city stays on your PC.

How do I ask for a feature or report a bug?

Press F8 in the game. It pauses, takes a picture of your city and gives you a box to write in. Good ideas are added to the Coming soon list, where everyone can vote on them.

The game will not start, or shows a black window

The City needs a graphics card that supports Vulkan. Try these in order:

  1. Update your graphics driver from NVIDIA, AMD or Intel.
  2. On a laptop with two graphics chips, set the game to use the faster one in Windows graphics settings.
  3. In Steam, right-click The City, choose Properties, Installed Files, then Verify integrity of game files.

If it still will not start, send us a message below with the make of your graphics card.

What does my PC need to run it?

Windows 10 or 11 (64-bit), 8 GB of memory, and a graphics card that supports Vulkan with 2 GB of video memory, such as an NVIDIA GTX 1050 or AMD RX 560. These are estimates while the game is in Early Access.

How do updates work?

Steam downloads new versions by itself. The game's menu has What's new, and guides and help (press F1) update without a new version.

The game runs slowly

Press Esc to open the menu, then Settings. Turning shadows down or off helps the most. Very large cities with many cars are the most demanding.

Can I save my city?

Not yet. This is an early test build and cities are not saved between sessions. Saving is planned.

Nobody is moving into my city

People can only arrive once a road reaches the edge of the map. After that, homes need electricity and water (they travel along the roads), jobs within reach, and a happy city. The City Planner panel tells you what most needs fixing.

See How it works for the full guide.

I found a bug or have an idea

Press F8 in the game. It pauses, takes a screenshot and lets you type a note, then sends it to us. That is the best way to report a bug because we get the screenshot and the game's numbers with it.

What are the controls?
  • W A S D or arrow keys: move the camera (or drag with the middle mouse button)
  • Mouse wheel: zoom. Q / E: rotate
  • Left click or drag: build with the current tool. Right click or Esc: cancel
  • Space: pause or resume. F8: report a bug or idea
  • Click a person, car or building with no tool selected to see its details

Ask for help

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